Refund Policy

 At Hook Harvest Enrich, LLC, we are committed to providing high-quality products and exceptional customer service. Because many of our products are natural, handmade, or live, we do not offer cash refunds. Instead, we provide replacements or store credit when appropriate.

This policy applies to purchases made through our website, online marketplaces, and in-person at our farmstand.

Due to the nature of our products, we do not accept returns on:

• Mullein products and other herbal products
• Worm castings and soil amendments
• Live compost worms
• Food and beverage items
• Opened, used, or perishable products

If your online order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

If you purchased an item at our farmstand and discover a problem, please notify us within 48 hours of purchase.

To help us resolve your claim, please provide:

• Your order number or proof of purchase
• A description of the issue
• Clear photos of the product and packaging (for online orders when applicable)

Approved claims may receive:

• A replacement product, or
• Store credit equal to the purchase price of the affected item.

We carefully package and handle our live compost worms to promote their safe arrival and health.

For shipped orders, if the majority of your worms arrive dead or in poor condition, you must notify us within 24 hours of delivery and provide clear photos of the worms and their original packaging.

For purchases made at our farmstand, concerns about live worms should be reported within 24 hours of purchase.

Approved claims will receive either:

• A replacement shipment (subject to weather and product availability), or
• Store credit.

Our live arrival guarantee does not apply if:

• An incorrect shipping address was provided.
• Delivery was delayed due to missed delivery attempts.
• The package was left unattended for an extended period after delivery.
• Weather conditions outside our control contributed to the loss after delivery.

Store credit:

• May be used toward any future purchase from Hook Harvest Enrich, LLC.
• Is non-transferable and cannot be redeemed for cash.

Online orders may be canceled only if they have not yet been processed or shipped. Once an order has shipped, it cannot be canceled.

If you have questions or need assistance, please contact Hook Harvest Enrich through our website or by email. We value every customer and will work with you to resolve legitimate concerns fairly and promptly.